BlokSupport
Something not working, or a question? Email us and we'll answer as soon as we can, usually within a couple of working days.
Contact us
It helps to tell us which iPhone and iOS version it is, and whether it's your phone or your child's.
Email supportThe lock doesn't take effect
- Check that your child's phone is online. The lock arrives once it's connected again.
- An app that's already open is locked the next time your child switches apps or unlocks the screen.
- Open Blok on your child's phone and check that you've picked the apps to lock. No apps picked means nothing is locked.
- Screen Time must be approved on your child's phone. Open Blok there; the app tells you if anything is missing.
I forgot the parent PIN
Open Blok on your phone, go to Settings and tap your child's phone. The recovery code is there.
Changing or re-pairing a phone
On your phone: Settings, tap your child's phone and choose "New pairing code". Enter the code in Blok on your child's phone.
Subscription
- Cancel: Settings on your iPhone, tap your name, then Subscriptions.
- New phone? Tap "Restore purchases" in Blok.
- Refunds are handled by Apple: reportaproblem.apple.com.
- Unlocking always works, even without a subscription.
Delete your account and data
In Blok on your phone: Settings, then Delete account. Everything is removed. You can also email us. Read more in our privacy policy.